How do I process a warranty claim?
A proof of purchase is required to process a warranty claim. If you purchased via www.lux-fetish.com, we already have your details on file.
Contact us and our customer service representative will help you received a replacement unit. Do not attempt to repair any pleasure products by yourself.
What is your warranty policy?
We provide a 3-year warranty from the purchase date on the purchase receipt. This warranty is supplementary to the warranty rights in the state of purchase. The warranty covers the function of the product. It does not include external damages due to normal wear or accident-related damage, misuse, or negligence.
The warranty does not apply in the event of failure to observe the operating or assembly instructions. The validity of the warranty expires in case of improper use or tampering. Only warranty claims for production faults and defects or damage on delivery will be processed. We do not take responsibility for items lost during delivery or stolen after delivery.
To claim a warranty, please get in touch at cs@luxfetish.com and a customer service representative will contact you within 2 working days.